Terms & Conditions
www.gv-industries.co.uk is an on-line web shop that specializes on the sale of products for conventional and Central Vacuum, Laundry-Jet, Electric Radiant Heat floors and Thermostats. www.gv-industries.co.uk sells its products, remotely, via internet (website or email), by phone or conventional mail.
1. Objective
These Terms and Conditions are presented in order to define the different modalities of sale between gv-industries.co.uk and its clients. Any person or entity, in a private or corporate capacity, that makes a purchase through the www.gv-industries.co.uk website becomes a bona fide client in terms of the general T's & C's.
1.1. Applying Fields
All present General Conditions rule the sale of products from the www.gv-industries.co.uk website, on the day of validation of the actual order. They are all applicable whether the orders are done via internet, email, telephone or conventional mail.
1.2. Acceptance by the client
By validating his order, the client automatically accepts the General Conditions of Sale expressed herein. These Conditions apply to the exclusion of all the other Conditions, except when there is a written mutual agreement between the parts. The purchase via email, telephone, fax or conventional mail also implies acceptance of these T&C's.
1.3. Alterations to the General Terms and Conditions
Gv-industries.co.uk reserves the right to alter the T&C's at any time, without previous notice. It is recommended that regular consultations to the T&C's are observed, as continuous consultation of the website is deemed to be considered as unequivocal acceptance of any alterations thereof.
1.4. Product Specifications
Gv-industries.co.uk strives to present in the best possible manner, the essential characteristics of all products in conjunction with the manufacturers. Confirmation of all technical data is always possible by contact with our offices via phone or email. All available products fall within EU legislation and applicable specifications.
1.5. Operating Manuals
Gv-industries.co.uk strives to furnish, whenever possible, Operating Manuals in the consumer's home language. However, this is not always possible on hard copy, being only available on digital format or through direct internet download.
1.6. Prices
The selling prices displayed on the website are in £ Sterling, with all taxes included. In case the prices of our suppliers suffer any alteration then the prices on our website are also deemed to be changed at any moment. All prices are deemed to be correct except in the unlikely event of an incorrect entry thereon.
2. Value Added Tax (VAT)
2.1. Application
VAT is applicable to all sales concluded with EU residents. It is not applicable to non British companies within the EU, which are in possession of a EU VAT number. VAT is not applicable for export sales (outside of the European Union).
2.2. Taxes
All prices displayed are inclusive of 20% VAT.
3. Orders
3.1. How to place an order
When the customer places his order through the website, it is required that a form is filled. Before validating the order, the form should be re-read in order to confirm all details. Gv-industries.co.uk will not accept responsibility for any wrong information inputted in the order forms.
3.2. Confirmation of Orders
Confirmation of order is sent to the client via email under the assumption that the email address sent is correct and does not have any spelling mistakes.
3.3. Cancelation of Orders
Clients can cancel their orders at any time, unless an invoice has already been issued. In this instance, if the client persists in not taking possession of the products ordered, then the same must be accepted and returned at his own cost, with all packaging in its original form, and with a note saying "Goods Returned".
3.4. Availability of products
Our product and pricing offer is valid while available on our website and subject to stock availability. Should gv-industries.co.uk not be able to obtain a product within the stipulated deadlines, the client will be informed and will be able to opt to cancel his order, or choose another available product.
4. Payment
4.1. Forms of payment
The client will be able to pay through the following means of payment:
- Electronic Bank Transfer
- PayPal
- Credit Card
4.2. Non Payment
Gv-industries.co.uk reserves the right to refuse delivery or to accept an order from a client that has not paid in full. All payments must be done in a maximum of 3 working days upon placement of order. After this deadline the order will be cancelled.
4.3. Reservation of ownership
Gv-industries.co.uk will retain full ownership of all its products until full payment by its clients.
5. Invoices
The order form filled by the client on our website is not valid as an invoice. The client will only receive the invoice together with the products, upon delivery.
6. Deadlines
6.1. Deadlines for preparation of orders
All orders done through our website will be treated on a first come first serve basis from Monday to Sunday. The deadline for expedition of orders is also subject to stock availability.
6.2. Deadlines for delivery
The deadlines for delivery of products are stipulated by the carrier companies and are communicated to the customers as an estimate, in working days. Non compliance by the carrier in terms of deadlines cannot hold gv-industries.co.uk liable in any terms.
7. Expedition
7.1. Packaging
All products ready to expedite are packaged in such a manner as to arrive at its destination in its pristine form, always taking into account customer satisfaction.
7.2. Confirmation
If the client places his order on the website, he will immediately receive a confirmation email.
8. Delivery
8.1. Delivery address
All orders will be delivered to the address indicated by the customer on his order form.
8.2. Unattended deliveries
The customer must indicate an address where there will be somebody to receive the order between 9h and 18h. If the delivery fails, another delivery shall be attempted in the following working day.
8.3. Delivery deadlines
The estimated time of delivery varies between 1 and 30 days. For more information our offices should be contacted.
8.4. Loss of orders
The customer has a maximum period of 30 days from receipt of email with confirmation of expedition to declare such loss. Beyond this period no complaints will be accepted.
8.5. Reception of order
We recommend that all orders delivered should be verified as to values and quantities. If the product is damaged, please take photos and send to info@gv-industries.co.uk within 24 hours.
8.6. Mistakes in order content
Complaints about non conformities must be placed within a maximum period of 24 hrs upon reception of goods.
8.7. Strikes or unforeseen events
In the case of a strike by the carrier company, or any other unforeseen event, gv-industries.co.uk will inform the customer of the status of the delivery.
9. Returns
9.1. Procedures and general conditions for returns
The customer has the right to return items purchased within a maximum period of 14 days from date of reception of goods. Reimbursement will be done within 30 days following reception of returned goods.
To make a return contact us by email at info@gv-industries.co.uk or by phone at +44 1293 772 165.
9.1.2. Packaging state
All returned goods must be in perfect condition, in its original packaging and without any physical sign of attempted utilization.
9.1.3. Internal error
Gv-industries.co.uk will assume responsibility for all delivery costs if there is an internal error and the product delivered doesn't correspond to what was effectively ordered.
9.1.4. Defects from origin
Gv-industries.co.uk will be responsible for delivery costs resulting from defects of products from origin. The product will be replaced by a similar one.
9.1.5. Damages during transportation
Gv-industries.co.uk will be responsible for all delivery costs in the event that the products got damaged during transportation. If the product is found to be damaged, take photos and send to info@gv-industries.co.uk within 24 hours.
9.1.7. Sizes and colours
All products displayed on our website have sizes and colors that resemble the original items but are for reference purposes only. For specific cases, please contact us before ordering.
9.1.8. Personalized items
All returns, cancelation of orders or reimbursements are not applicable to personalized items: "Supply of goods manufactured or ordered according to customer specification and/or modification cannot be returned".
9.1.9. Delivery costs by withdrawal
In the case of the customer withdrawing his order or any other error on his part, all delivery costs will be at his entire responsibility.