8.1 Delivery address
All orders will be delivered to the address indicated by the customer on his order form.
8.2 Unattended deliveries
The customer will be informed of the estimated day of delivery of his order. The customer must indicate an address where there will be somebody to receive the order between 9h and 18h, as well as the place of work. If the delivery fails, the customer will be informed of the day and time such delivery was attempted. Another delivery shall be attempted in the following working day.
8.3 Delivery deadlines
The estimated time of delivery varies between 1 and 30 days, for more information our offices should be contacted.
8.4 Loss of orders
In this case, gv-industries.co.uk is obliged to comply with deadlines from the carriers in respect of declarations of loss and refunds due. This taken in consideration, the customer must also observe these deadlines:
- Consequently, the customer has a maximum period of 30 days from receipt of email with confirmation of expedition of order to declare such loss should it occur, to gv-industries.co.uk. Beyond this period no complaints will be accepted related to such loss.
- However, if the customer declared the loss within the stipulated period, gv-industries.co.uk will need to open a complaint process. In such cases gv-industries.co.uk may require relevant documentation from the customer. These documents should be made available as soon as possible.
- Subsequently, definitive answers relating to the enquiry are given to the carrier company within a period of time that varies between 1 to 3 weeks. There can be two types of situations: The order is recovered and resent to the customer following standard procedures, or the order is declared lost by the carrier and gv-industries.co.uk informs the customer to repeat his order or he will be reimbursed to value of his order, at the customer’s discretion.
8.5 Reception of order
We recommend that all orders delivered should be verified as to values and quantities, and that the customer makes all necessary annotations about the general condition of the product in the carrier’s delivery note in case of any abnormalities.
Without these annotations from the customer any such complaints regarding the condition of the delivered product may be contested by gv-industries.net.
The verification of the general condition of the delivered product is deemed to be considered once delivery note is signed.
8.5.1 If the product is damaged, we urge you to please take photos of the same, and send it by email to email@example.com within the next 24 hours in order for us to activate our transport insurance.
8.6 Mistakes in order content
Upon reception of order by the customer, he must indicate by phone, fax or email to gv-industries.co.uk any complaint about non conformities of product in terms of type, quality or quantity, as to the actual order placed. Complaints about non conformities must be placed within a maximum period of 24 hrs upon reception of goods. Any complaints that don’t comply with these rules and not placed within the stipulated timelines will not be accepted by gv-industries.co.uk.
8.7 Strikes or unforeseen events
In the case of a strike by the carrier company, or any other unforeseen event that prevents or delays the delivery of the orders, gv-industries .co.uk will inform the customer of the status of the delivery.
9.1 Procedures and general conditions for returns
The customer has the right to return items purchased within a maximum period of 14 days from date of reception of goods.
If the consumer chooses to be reimbursed then that payment will be done within 30 days following reception of returned goods from gv-industries.co.uk.
If you wish to make a return you must then contact our offices by email to firstname.lastname@example.org or through our telephone nr. +44 1293 772 165 or you can personally go to our offices ensuring that you bring the purchasing invoice, and indicate whether you wish to exchange the goods or be reimbursed.
9.1.2 Packaging state
All returned goods must be in perfect condition, in its original packaging and without any physical sign of attempted utilization. In the case of the customer having changed his mind or any mistake on the part of the customer then all charges related to the return of the goods will be on the customer’s entire responsibility.
9.1.3 Internal error
Gv-industries.co.uk will assume responsibility for all delivery costs if there is an internal error and the product delivered doesn’t correspond to what was effectively ordered. If the customer opts to change these products for different ones then all delivery cost are of his own entire responsibility.
9.1.4 Defects from origin
Gv-industries.co.uk will be responsible for delivery costs resulting from defects of products from origin. Should this situation occur then the product will be replaced by a similar one. If the customer chooses to change it to a different product then the delivery costs will be of his own responsibility.
9.1.5 Damages during transportation
Gv-industries.co.uk will be responsible for all delivery costs in the event that the products got damaged during transportation. In this case the product will be replaced with a similar product. If the customer opts for a different product then all costs relating to the delivery will be the customer’s responsibility.
Important note: We recommend that you pay special attention to the outside of the packaged goods as it may reflect any possible damage to the actual product.
Upon reception of the goods and in the presence of a representative from the carriers, the general condition of the goods must be verified before signing any delivery note, thus accepting the delivery.
If the product is found to be damaged, we ask you to take photos and send to our email email@example.com within the next 24 hrs, in order for us to activate our transport insurance cover.
Verification of the condition of goods delivered is deemed to be done, once the delivery note is signed.
9.1.6 Any packaged box received at our offices without any identity or description of the sender will not be accepted.
9.1.7 Sizes and colours
All products displayed on our website have sizes and colors that resemble the original items but we stress the fact that they are for reference purposes only and do not always correspond to the actual sizes and colors. For specific cases, please contact our technical department through email to firstname.lastname@example.org before you order, as all returns motivated by technical discrepancies will be at the customer’s entire responsibility.
9.1.8 Personalized items
All returns, cancelation of orders or reimbursements are not applicable to personalized items, as contemplated by law:
"Supply of goods manufactured or ordered according to customer specification and/or modification cannot be returned”.
9.1.9 Delivery costs by withdrawal
In the case of the customer withdrawing his order or any other error on his part, all delivery costs will be at his entire responsibility.
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